Service & Tech Support

We take immense pride in having long term OEM Supply for our automotive customers, with a robust supply capacity, we support large-scale orders and consistent quality, delivering on business needs.

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Dedicated Testing Lines

25+

OEM Customers

10,000+

Units shipped monthly

Our customers

Our Testing Lines

We have dedicated a Car Multimedia Player assembly unit which has been accredited with a BIS certification and is equipped with the latest technology, outputting and delivering multiple operating systems and different head units. We also have state-of-the art in-house testing for all our manufactured products and provide pre-delivery inspection for our international products.

Our manufacturing capabilities

We provide end-to-end acoustic production, including R&D, design, engineering, manufacturing, logistic and support for our OEM & ODM customers and our in-house brands.

Products

Car Infotainment
Systems

Automotive Speakers
Amplifiers & Subwoofers

Car Vacuum Cleaners
& Car Clean Bin

Car Care
Products

Car Tire Inflator
& Car Antennas

Car Dashcam
& Reverse Cameras

Certifications

Supreme has qualified for Quality Management System Standard ISO 9001:2015 and ISO 14001:2015 quality certification. ISO 45001:2013 ISO / IEC 27001:2013.

Quality Policy

“Supreme stands for guaranteed customer satisfaction through Continual improvement in its commitment to Quality, Reliability and Consistency for a long term association with its Esteemed customers” TEC by MTCTE

We provide end-to-end service and technical service solutions to our partners. With over 180 Service Centers across India; delivering best-in-class customer satisfaction with an average turnaround time being less than 24 hours.

Service Centres

180+

We Serve

20+ Brands

Turnaround Time

less than 24h

List of our service centres.

Service Associations

Scope of Service

Education Related

Educating the customer: on technical upgradation regarding the system

Feature explanation: to resolve queries

Environment Related

Better penetration of the vehicle: in the rural areas means more dust accumulation, and in coastal areas there is higher moisture content, subsequently resulting in high service requirements.

Mishadling Related

Assessment & type: rough handling of the system.

Care: proper care not taken by the customer as prescribed in the user manual.

Component Related

Replacement: of defective components failed due to usage or other external conditions.

Repair capability & level matrix

We have hardware repair capabilities for infotainment systems across the following levels

Level 1

Major part replacement

Replacement of Touch Panel

Replacement of LCD

Replacement of LCD Core PCB

Replacement of Key / Switch PCB

Level 2

Replacement of complete PCBs

 

 

Replacement of Core PCB

Replacement of Main PCB

Level 3

Replacement of major components of PCBs like ICs etc

Replacement of Components from Core PCB

Replacement of Components from Main PCB

Replacement of FFC Cables

Our Process Capabilities

We have a robust process in place to provide services and support to our customers

Dedicated Team

25 of support executives

Dedicated Hotline Numers

A dedicated 1-800 number

CRM

State-Of-The-Art Software

Upskilling & Workshops

We are committed to providing industry-defining service and regularly run upskilling training seminars, workshops and sessions for our support team, across the nation.

North Zone Training

Gurgaon, 12th Dec,2022

West Zone Training

Mumbai, 19th Jan,-2023

South Zone Training

Chennai, 12th Jan, 2023

East Zone Training

Kolkata, 03rd Feb, 2023